TRAINING FOR PERFORMANCE

The best reason for deploying training is to boost the performance of your bank, not just to impart skills and knowledge to employees.

The most successful banks I work with see training as one of several tools they can use to be more competitive, to implement strategies more effectively, to boost the performance of the entire institution. They see training as something that benefits the bank, something that enhances outcomes for the bank.

Their less successful rivals only see training as the solution to very specific problems: basic knowledge and skills for new employees, adapting to new processes or regulations or conditions. They connect "training" and "employee," as if the benefits of better performing employees accrue only to those employees themselves.

A Top-Down Issue

Your goal is to ensure that the business strategies your leadership works so hard to formulate are fully implemented on the front lines. The best laid plans will contribute little to your business success if they are not reflected in practices at every level of the institution.

Why might your guiding strategies be diluted or distorted at the front lines?

When you look at individuals, it is easy to identify new employees, or new responsibilities, that require training before those employees can even do their jobs.

When you look at what capabilities employees need to help the bank, and when you set standards for how consistently you want employees to apply those capabilities, you find opportunities to reinforce a common understanding and a shared approach to carrying out preferred practices and designated business strategies.

How I Help Your Bank's Performance

Explore this section for more about the training services I offer. You can learn about:

Training is rarely enough. It is one component to building a "tight" culture that aligns the leadership and the front lines of your bank. Please visit my "Culture Issues" page for much more about how your culture impacts your bank's performance.

When the skills, knowledge, or beliefs of your employees match the strategies, standards, and preferred practices of your institution, you gain a significant competitive advantage over your market rivals.