Is Your Left Hand Holding Your Right Hand Back?
Training and presentations can often solve, or avoid, problems, but they will not overcome systemic issues. Sharing knowledge, context, and skills cannot produce great results in the face of institution-wide issues that simply reinforce the old patterns of behavior you are trying to change.
When credit policy is weak or even irrelevant, when the credit process is inconsistent, when the organization's culture fails to support strategies and goals, a closer look is needed.
And that's when my clients ask me to put on my consulting hat for them. Here are some of the most common systemic issues I address for my clients:
- Credit Policy and Process: Your credit policy is your business plan for your credit operations. Do you expect customers with weak business plans to succeed? Of course not, and neither will your bank or credit union without a clear, relevant credit policy. Learn more about my comprehensive policy review, producing recommendations that make your business better. Or get started by downloading my white paper, " Is Your Credit Policy Working for You?"
- Culture as a Competitive Advantage: Culture matters! It isn't a "soft" issue, it's a secret of success. With a "tight" culture, you can respond more quickly than your competition to challenging changes in business conditions. Learn more about how culture matters on my Culture Issues page, or download my 20-page white paper on "Build Your Culture, Build Your Business".
- Curriculum Design: More and more institutions are realizing that they get maximum impact from training that fits their markets, their procedures and practices, their policies, their strategies, and their forms and processes. Instead of generic training followed by gradual application of what is learned to your environment, wouldn't you get faster results with customized training tailored to your needs from the start? I can provide whatever level of training customization you need.
- Portfolio Risk Assessment and Forecasting: When you carry a credit portfolio, your very existence depends on your ability to predict losses accurately so you can set aside the right level of protection (ALLL and Capital). Are you at risk of not being able to cover future losses? Are you too conservative, tying up resources that could be used to make you more successful? Download my white paper on "Finding the ALLL/Capital 'Sweet Spot'" for more about forecasting and reserving to achieve optimal outcomes.
With my team of associates, we can address a wide range of issues from culture and team building to portfolio risk analysis to training and communication needs to virtually any aspect of your credit process.
Are Systemic Issues Holding You Back?
Let Me Help You See the Bigger Picture